WooCommerce checkout not working
Checkout page fails to load or process orders after updates or plugin changes.
Learn more →Checkout issues
When customers can't complete orders, or checkout fails after updates, plugin changes, or gateway problems.
Not a guarantee. Best-effort incident response.
Checkout failures typically occur after WordPress or WooCommerce updates, plugin conflicts, payment gateway changes, or caching issues that break session handling. These problems can prevent customers from completing purchases, causing immediate revenue loss.
Common causes include JavaScript conflicts, database session problems, payment gateway webhook failures, or validation errors that block order completion.
Common checkout problems
Checkout stuck on processing
Orders remain in processing state, payment completes but order never finalises.
Learn more →Stripe payment succeeded but no order
Payment gateway confirms success but WooCommerce order is not created.
Learn more →PayPal payment completed but no order
PayPal confirms payment but order record is missing in WooCommerce.
Learn more →Checkout page not loading
Checkout page returns blank screen, error, or fails to display after updates.
Learn more →Validation error / required field issues
Form validation prevents checkout completion despite valid information.
Learn more →Shipping method disappears at checkout
Shipping options fail to display or calculate correctly during checkout.
Learn more →3DS / webhook issues
3D Secure authentication or payment gateway webhooks fail to process correctly.
Learn more →Rescue approach
Root-cause first
Review server logs, plugin conflicts, and payment gateway responses to identify the actual problem, not just symptoms.
Minimum safe change
Apply the smallest reliable fix needed to restore checkout functionality, minimising risk to other site features.
End-to-end testing
Test the complete flow: add to cart, proceed to checkout, complete payment, verify order creation, and confirm email notifications.
Clear explanation
Document what failed, what changed, and what to monitor. You'll understand the issue and how to prevent it recurring.
What this does not include
- Checkout redesigns or new feature builds
- Ongoing maintenance or SLA agreements (unless separately agreed)
- Custom payment gateway integrations beyond fixing existing issues
- Site-wide performance optimisation (focus is on checkout functionality)
Checkout currently failing?
Describe the issue and I'll tell you the fastest safe route to restore orders.
ContactResponse within 2 hours during business hours (UK time). Initial diagnosis provided before any work begins.